Refund policy

Last updated: February 11, 2026

1. Return Window

We accept return requests within 30 days of delivery (based on carrier delivery confirmation).

2. Condition & Eligibility

Returned items should be in the same condition as received. If possible, include all original packaging and accessories. Returns may be refused or adjusted if items show signs of heavy use, damage after delivery, or are missing major components.

3. Non-Returnable Items

There are no specific non-returnable categories; however, all returns must meet the eligibility and condition requirements described in this policy.

4. How to Request a Return

To start a return, contact us at info@chicfurni.shop with your order number and a brief reason for the return. If the item is damaged, defective, or incorrect, include photos of the item, packaging, and shipping label. We will provide the next steps after reviewing your request.

5. Return Shipping Responsibility

Non-quality returns: The customer is responsible for return shipping costs.

Quality issues, wrong item, or damage in transit: If the issue is verified and reported within the required timeframe, we will cover return shipping or handle it based on the situation.

6. Original Shipping Charges & Taxes

Shipping fees paid at checkout (if any) are generally non-refundable. If a return is approved due to a verified defect, damage, or fulfillment error, we may refund applicable shipping charges or provide an alternative remedy depending on the situation.

Product prices displayed on our website include all applicable taxes, and we do not add additional taxes at checkout.

7. Damaged/Defective/Wrong Item Claims (48-Hour Window)

Please contact us within 48 hours of delivery with photos if your order arrives damaged, defective, or incorrect. Reports outside this window may limit our ability to file a carrier claim or verify the condition at delivery.

8. Refund Method & Processing Time

Once your return is approved, refunds are processed within 10 business days after approval. Refunds are issued to the original payment method whenever possible. Your bank or card issuer may require additional time to post the credit to your account.

9. Exchanges

We do not offer direct exchanges through an automated swap process. If you want a different item, please place a new order separately and request a return for the original item (subject to this policy).